COVID-19 Energy Assistance Program (CEAP) 

If you’re a residential customer having difficulty paying your bill due to COVID-19, you may be eligible to receive a one-time credit of up to $750. 
The Government of Ontario is providing $9 million to support residential customers struggling to pay their energy bills as a result of COVID-19. The COVID-19 Energy Assistance Program (CEAP) is delivered directly by electricity and natural gas utilities and unit sub-meter providers (USMPs), further to rules laid out by the Ontario Energy Board (OEB).

CEAP is a one time, on-bill credit for eligible residential electricity and natural gas customers to help them catch up on their energy bills and resume regular payments.

See if your household qualifies

In order to qualify, you must meet the criteria listed below:
  • The account has an Overdue Balance with respect to one or more electricity bills issued since March 17, 2020.  
  • The account holder has provided a complete Application Form.
Eligible households will qualify for a one-time credit in an amount equal to the Overdue balance for the account to a maximum of $750


What if I already received CEAP prior to the Jan 14, 2021 amendment?
Previous applicants will be notified that the maximum amount of funding per customer is now $750, and if they have an Overdue Balance on their bill they can submit a new Application Form for additional credits.  The maximum credit amount that can be provided shall be $750 less the amount of the credit previously provided to the CEAP eligible account.
What if my CEAP application was rejected to the Jan 14, 2021 amendment?
Such applications shall be re-processed as quickly as practicable and no later then February 15, 2021.  The amount of the Overdue Balance shall be determined based on the date of the re-processing, not the dat eon which the Application Form was originally received. 
For more information click here.
As funding is limited, we encourage you to apply as soon as possible. Credits will be given on a first-come, first-served basis.

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