Helping you through the postal service disruption
Remember to keep your account current during the Canada Post service disruption.
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​Customers are encouraged to take advantage of Paperless Billing, Pre-Authorized Debit and Customer Connect to access their account information and due dates. You can pay your bill through online banking, telephone banking or in person at any bank.
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Here are 3 easy ways to help you stay up to date
How to get your bill​
Avoid billing interruption by switching to Paperless. You'll be notified when your bill is ready by email.
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How to access your account
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Login to or register for Customer Connect to see your balance, due date, payment history and recent electricity usage.
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Frequently asked questions
If Renfrew Hydro doesn't mail me my bill do I still have to pay it?
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Yes, it’s your responsibility to keep your account current. You have the following options available to pay your bill:
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Pre-authorized Debit: Sign-up today to automatically pay your bills on time, every time – securely from your bank.
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Online banking
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Telephone banking
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In person at most financial institutions in Canada
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Remember to have your 10-digit Renfrew Hydro account number handy. During a postal service disruption, please don’t mail your payments to Renfrew Hydro as it may not reach us by the due date. Late payments may be incurred for unpaid balances. If you’re having difficulty making bill payments, please contact us. We’re here to help.
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How can I find out my balance and due date, if I don't receive my bill in the mail?
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There are a number of ways you can access your statements and manage your account in the event of a postal service disruption:
1. Register and log in to Customer Connect to view your account balance, due date and payment history.
2. Sign up for Paperless Billing to receive an email notification when a new bill is delivered. You’ll be able to view the account balance and due date.
3. Call the office at 613-432-4884 for your account balance.
4. Sign up for Pre-authorized Debit and you can automatically pay bills on time, every time – securely from your bank.
5. Email us at info@renfrewhydro.com. We’ll be happy to provide your account balance.