Commitment to Privacy

 

Protecting your privacy and the confidentiality of your Personal Information is a standard by which Renfrew Hydro conducts its business.  The collection, use and disclosure of customers' Personal Information is fundamental to our day-to-day business operations and as such, we strive to provide you with the best customer service.  This includes respecting your privacy and treating you fairly.

Renfrew Hydro has established a Privacy Policy to inform you about our practices and procedures concerning the collection, usage and disclosure of your Personal Information.  It tells you the ways we ensure that your privacy and the confidentiality of your Personal Information are protected.

Renfrew Hydro or a third party may use cookies to remember your location preferences, to authenticate your identity, to provide social media features, to provide advertising and to analyze our website traffic and help maintain our website.  By continuing to use our website, you are consenting to our use of cookies, along with those of third parties.  To learn more about Renfrew Hydro’s use of cookies and other third party technologies, see our Cookie Policy.

Forms for Accessing and Correcting Your Personal Information

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To request access to your personal information that we may have, please complete and submit to us via mail or email, Renfrew Hydro’s Access Request Form.  To challenge the accuracy and completeness of your personal information that we have and request that it be amended as appropriate, please complete and submit to us via mail or email, Renfrew Hydro’s Correction Request Form.

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Note: If you are an electricity distribution customer of Renfrew Hydro, please contact our contact centre directly at 613-432-4884 to access and correct your information or to change your email address, phone number or billing address (where it differs from your premises connected to our distribution system).

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If you have any questions about privacy at Renfrew Hydro, please contact us using the information below:

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Email: info@renfrewhydro.com

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Phone: 613-432-4884

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Mail:

Renfrew Hydro Inc.
B-499 O’Brien Rd
Renfrew ON   K7V 3Z9

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