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Customer
Connect
Register/Sign In
Register your account today to:
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View your past energy consumption
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Stay informed to better manage your electricity costs
How to register:
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Select the Customer Connect button
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Select Register for a New Account
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Complete all required fields
Incentive Rate-Setting
Renfrew Hydro Inc. has filed an application to the Ontario Energy Board (OEB) to change the Electricity Distribution Rates effective January 1, 2021. This application follows the OEB's Incentive Rate-Setting Model (IRM) established as part of the OEB's Renewed Regulatory Framework. A typical residential customer of Renfrew Hydro, consuming 750 kWh per month, would see their monthly bill increase by $0.19.
To view the application, please click here.
COVID-19 Energy Assistance Program
for Small Business and Registered Charity Customers (CEAP-SB)
Beginning Monday, August 31, 2020, small businesses and registered charities can apply for financial support under the COVID-19 Energy Assistance Program for Small Businesses (CEAP-SB) if they meet the eligibility criteria for the program. CEAP-SB provides a one time, on-bill credit to help eligible customers affected by COVID-19 catch up on their energy bills.
For more information Click Here
COVID-19 Energy Assistance Program (CEAP)
Beginning Monday, July 13, 2020, residential energy customers can apply for financial support under the COVID-19 Energy Assistance Program (CEAP) if they meet the eligibility criteria for the program. CEAP provides a one time, on-bill credit to help eligible residential customers affected by COVID-19 catch up on their energy bills.
For more information Click Here
Renfrew Hydro's
SCORECARD
The scorecard was developed as a tool to allow customers to gain a better sense of how well their utility is performing. It is designed to encourage Ontario’s electricity utilities to operate effectively, continually seek ways to improve productivity and focus on improvements that their customers value. We are proud to share these results!
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View Scorecard FAQs
To view other Distributor Scorecards
EFFICIENCY TIPS TOOL
Use our Efficiency Tips Tool to find
ways to do more to Save on Energy
at home.
Whether you live in an apartment or a house – four quick questions will reveal how you use electricity and show you ways to become more energy efficient.
Goto www.kilowattway.ca
For more information!!
New changes to your bill
MOVING?
If you are planning on moving, we require you to let us know at least 48 hrs before your move out date. To complete your move out you can call the office at 613-432-4884 or you can fill out a Move Out form and email it to
If you are moving to another address within Renfrew Hydro's service area, you will be required to sign a new Contract for Service and could have to pay a deposit. You must come into the office with appropriate I.D.
To fill out a Move Out form Click Here