Customer Satisfaction Survey 

Renfrew Hydro wants you to know that we are conducting a Customer Satisfaction Survey by phone from January-March 2021. You may receive a call from a company called ADVANIS on behalf of Renfrew Hydro. This survey is important to us and we encourage you to participate and share your thoughts. If you have any questions, please contact our customer care department at 613-432-4884.

Manage your account online...

Customer

Connect

Register your account today to:

  • View your past energy consumption

  • Stay informed to better manage your electricity costs

How to register:

  • Select Customer Connect

  • Select Register for a New Account

  • Complete all required fields

Incentive Rate-Setting

The Ontario Energy Board (OEB) has approved the Incentive Rate-Setting Mechanism (IRM) application filed by Renfrew Hydro Inc. for new Electricity Distribution Rates effective January 1, 2021. As a result of this Decision, a typical residential customer of Renfrew Hydro consuming 750 kWh per month, would see their monthly bill increase $0.28. This increase does not factor in applicable taxes or the Ontario Electricity Rebate.

 

To view the application, please click here.

 

COVID-19 Energy Assistance Program

for Small Business and Registered Charity Customers (CEAP-SB)

 

Beginning Monday, August 31, 2020, small businesses and registered charities can apply for financial support under the COVID-19 Energy Assistance Program for Small Businesses (CEAP-SB) if they meet the eligibility criteria for the program.  CEAP-SB provides a one time, on-bill credit to help eligible customers affected by COVID-19 catch up on their energy bills.

For more information Click Here

COVID-19 Energy Assistance Program (CEAP)

 

Beginning Monday, July 13, 2020, residential energy customers can apply for financial support under the COVID-19 Energy Assistance Program (CEAP) if they meet the eligibility criteria for the program. CEAP provides a one time, on-bill credit to help eligible residential customers affected by COVID-19 catch up on their energy bills.

For more information Click Here

Renfrew Hydro's
SCORECARD

 

The scorecard was developed as a tool to allow customers to gain a better sense of how well their utility is performing. It is designed to encourage Ontario’s electricity utilities to operate effectively, continually seek ways to improve productivity and focus on improvements that their customers value. We are proud to share these results!
 

          EFFICIENCY TIPS TOOL

  Use our Efficiency Tips Tool to find 
  ways to do more to Save on Energy
  at home.

Whether you live in an apartment or a house – four quick questions will reveal how you use electricity and show you ways to become more energy efficient.

Goto www.kilowattway.ca

For more information!!

New changes to your bill

    MOVING?

 

If you are planning on moving, we require you to let us know at least 48 hrs before your move out date. To complete your move out you can call the office at 613-432-4884 or you can fill out a Move Out form and email it to info@renfrewhydro.com

 

If you are moving to another address within Renfrew Hydro's service area, you will be required to sign a new Contract for Service.

                         To fill out a Move Out form Click Here

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​© 2016 Renfrew Hydro Inc.