B-499 O'Brien Rd
Renfrew, ON K7V 3Z3
Tel: 613-432-4884 Fax 613-432-7463
About Your Utility Bill
As your local distribution company, Renfrew Hydro proudly and efficiently delivers electrical energy, safely and reliably to your home or business each day, while keeping the community’s best interest at heart.
Your monthly bill includes the costs for electricity consumption (electricity charge), the transmission and delivery of the electricity (delivery charge), regulatory charge, taxes, and some other electricity market costs.
Knowing how to read your electrical bill is a good way to monitor your electricity and to see how conservation efforts can reduce your expenses.
Understanding Your Bill
Your electricity bill includes both fixed and variable charges.
This is the cost of the electricity supplied to you during a billing period. This can either be provided by Renfrew Hydro Inc. or an electricity retailer. Ontario residential and small business consumers that buy electricity from a utility are billed using either time-of-use rates, ultra-low overnight rates or tiered rates. The Ontario Energy Board sets time-of-use rates, ultra-low overnight rates and tiered rates.
The delivery charge covers the costs of delivering electricity from generating stations across the province to your home or business through high voltage (transmission) and low voltage (distribution) power lines. It includes the costs to build and maintain transmission and distribution lines, towers and poles and to operate provincial and local electricity systems.
While your total bill is paid to Renfrew Hydro, only the distribution charges are kept by Renfrew Hydro. The distribution charges are included in the delivery line of your bill. Renfrew Hydro collects the remaining charges on behalf of other organizations without any mark-up to customers.
Regulatory charges are the costs of administering the wholesale electricity system and maintaining the reliability of the provincial grid.
Other Electricity Market Costs
Other charges can include the costs of administering the wholesale electricity system and maintaining the reliability of the provincial grid, the Ontario Energy Rebate, account set up charges, interests, taxes and more may appear on your monthly bill from Renfrew Hydro.