Electricity Retailers

 

Electricity retailers offer to sell you electricity at a fixed price for a set number of years.  Retailers solicit customers in a number of ways, but the most common is door-to-door.  They also use telephone solicitation, advertising and mailers.

 

It’s important to remember that Renfrew Hydro is not associated with electricity retailers.  We do not send people to your door to discuss your hydro bill and you do not have to show your bill to anyone who asks to see it.

 

No matter what you are told, you are not obligated to sign a contract with a retailer.  Ask the sales representative to
leave you the information so that you can make an informed choice before signing a contract.  A reputable business will always leave their information with you, so if they refuse to do this, let them know that you are not interested and ask them to leave. 

 

The price a retailer quotes you is for the cost of electricity only.  You will still be responsible for all other charges currently found on your electricity bill such as delivery charges, regulatory charges and most importantly the Global Adjustment that is built into the RPP Rates in Ontario. 

 

The Ontario Energy Board has a website dedicated to providing you with information on electricity retailers, click here to visit their website now.

 

TIPSHEETS

Are you a residential consumer and considering an energy contract? Our tip sheets can help you make the choice that's right for you.

 

1. Before Signing an Energy Contract: What You Should Consider

2. After Signing an Energy Contract: The Right to Review Your Decision

3. Nearing the End of an Energy Contract: How Renewals Work