News & Events

 

The Latest from Renfrew Hydro

November 01, 2020 - Customer Choice

If you’re a residential or small business customer that pays Time-of-Use (TOU) electricity prices, you can choose to switch to Tiered prices beginning November 1, 2020.

 

With TOU, the price you pay depends on when you use electricity. With Tiered prices, you can use a certain amount of electricity each month at a lower price. Once that limit is exceeded, a higher price applies.

 

If you want to continue paying TOU prices, no action is required. If you would like to learn more about your pricing options, visit our FAQs page or use www.oeb.ca/choice.

August 31, 2020 - COVID-19 Energy Assistance Program for Small Businesses (CEAP-SB)

The Government of Ontario is making $8 million available to support small businesses and registered charities who are struggling to pay their energy bills as a result of COVID-19.  The COVID-19 Energy Assistance Program for Small Business (CEAP-SB) provides a one time, on-bill credit to eligible electricity and natural gas customers to help them catch up on their energy bills and resume regular payments.  CEAP-SB is being delivered directly by electricity and natural gas distributors and unit sub-meter providers, further to rules laid out by the Ontario Energy Board.  To find out more about CEAP-SB please visit the OEB webiste by clicking here or check out our the FAQs.

 

Applications will be accepted starting August 31, 2020.  Applications are located on our website, click here to obtain a copy or one can be mailed to you upon request.  Applications will be accepted via mail, through our drop-box located at B-499 O’Brien Rd, Renfrew ON or by email at ceap@renfrewhydro.com.  Please note we will NOT be accepting applications via phone.   

July 13, 2020 - COVID-19 Energy Assistance Program (CEAP)

On June 1, 2020, the Government of Ontario advised us that they are making $9 million available for CEAP, to support residential customers struggling to pay their energy bills as a result of the COVID-19 emergency.  To find out more about CEAP please visit the OEB webiste by clicking here or check out our the FAQs.

 

Applications will be accepted starting July 13, 2020.  Applications are located on our website, click here to obtain a copy or one can be mailed to you upon request.  Applications will be accepted via mail, through our drop-box located at B-499 O’Brien Rd, Renfrew ON or by email at ceap@renfrewhydro.com.  Please note we will NOT be accepting applications via phone.   

The government is also providing $8 million to support small business customers that are struggling to pay their energy bills as a result of COVID-19, through a program similar to CEAP, the COVID-19 Energy Assistance Program for Small Business (CEAP-SB). More information about this program will be made available when those details have been determined.

 

June 22, 2020 - New Director of Finance at Renfrew Hydro

Renfrew Hydro Inc. welcomes new Director of Finance Steve Head.  Click here for news release.

May 30, 2020 - COVID-19 Recovery Rate of 12.8¢/kWh for all time-of-use in effect Jun 01, 2020

The Government of Ontario has introduced a COVID-19 Recovery Rate of 12.8¢/kWh for all time-of-use (TOU) electricity customers, to support Ontarians as we restart the economy.  Households, farms and small businesses who pay time-of-use electricity rates will be charged this fixed rate 24 hours a day, seven days a week, starting June 1, 2020. 


This rate will be automatically reflected on TOU customers’ electricity bills for all three TOU periods, 24 hours a day, seven days a week, and is intended to be in place until October 31, 2020.  For more information view the government's news release, from May 30, 2020 and our FAQs

May 15, 2020 - Deferral of Global Adjustment Charges

To provide companies with temporary immediate relief on their electricity bills, the Ontario government is deferring a portion of Global Adjustment (GA) charges for industrial and commercial electricity customers that do not participate in the Regulated Price Plan (RPP), starting from April 2020.  Click here for more information. 

 

May 11, 2020 - A Message from Renfrew Hydro - COVID-19 Pandemic

Keeping the lights on, our customers and staff safe, and providing financial relief to help you get through the COVID-19 pandemic.  We are doing everything we can so you can focus on what is most  important: your family’s health and well-being.  We are in this together, every step of the way.   Click here for more information.

 

March 06, 2020 - COVID-19: Time-of-Use Rates Suspended until May 31, 2020

The Government of Ontario is extending temporary emergency relief to support Ontarians impacted by the global COVID-19 outbreak.  Households, farms and small businesses who pay time-of-use electricity rates will continue to be charged off-peak rates 24 hours a day, seven days a week until May 31, 2020. 

 

March 24, 2020 - COVID-19: Time-of-Use Rates Suspended for 45 Days

The Government of Ontario is providing temporary 45-day emergency relief to support Ontarians impacted by the global COVID-19 outbreak.  As of Tuesday, March 24, 2020 households, farms and small businesses who pay time-of-use rates will be charged off-peak 24 hours, seven days a week.  Click here for news release.  For additional information please click here.

May 20, 2019 - New President at Renfrew Hydro

Renfrew Hydro Inc. welcomes new President Lance Jefferies.  Click here for news release.

November 9, 2018 - Halton Hills Hydro Customers Targeted by Rebate Scam

According to a recent news release, Halton Hills Hydro has had a number of reports from customers being targeted by a new type of scam.  Customers receive a phone call from someone stating they are from the "Ontario Rebate and Reward Association."  If you have any questions about your account, please call the office at 613-432-4884.  If you receive a fraudulent phone call or text, you can report the scam to the police or to the Canadian Anti-Fraud Centre at 1-888-495-8501 or info@antifraudcentre.ca.  Click here for news release.

June 28, 2018 - A Year of Responsible Progress for Renfrew Hydro 2017

A combination of strategic planning, a successful rate application to the Ontario Energy Board (OEB), business cost reductions, leadership at the Board, and dedicated staff produced achievements in health and safety, customer service, operations, and finance in 2017.  Highlights of 2017 and a snapshot of 2018 objectives were presented at the recent annual general meeting of Renfrew Hydro Inc. by Bill Nippard, President.  Click here to view more.
 

Events

Get out and explore the wonderful Town of Renfrew and surrounding area this summer.  Looking for something to do this weekend?  Here's a collection of helpful websites in Renfrew County.
 

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