Accounts & Billing

E-Bill

Switch to electronic billing for simple, secure, 24/7 access to your bills.

No more messy stacks of paper – easily manage your current and past bills online, in one place.

Want to register? Click Here for more information on the E-Bill option.

Customer Connect

For new customers without an account, creating a Customer | Connect Profile is the first step to opening a new
account online.

Already have a CustomerConnect Profile? Log in to Customer | Connect.

Billing and payments

You can pay your bill through online banking, pre-authorized withdrawals, or you can set up equal payments to even out your electricity costs throughout the year.

Opening an Account

Even if you're living with roommates, the account usually goes under one tenant's name only. As the account holder,
responsibility for paying the utility bills rests on your shoulders. Be sure that you and your roommates
have a clear understanding of how you as a household will divvy up the bills and collect and make payment.

For more info on first time tenants click here.

Move or cancel your service

Set up service at your new address in a few easy steps. If you’re renting, make sure you have your landlord’s name and contact information.

Electricity rates and energy use

The electricity rates that you pay are determined by whether you’re using electricity at home or for your business, and how much electricity you use each year.

Get help

Ask a question about your bill or your Renfrew Hydro account and how you can manage your account online.