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Explaining your bill

Have you noticed changes to the cost of electricity and the rebate that is applied to your bill?

New Electricity Rates


The Ontario Energy Board (OEB) has announced new electricity prices for households and small businesses, effective November 1, 2020 under the Regulated Price Plan (RPP) for time-of-use or tiered rates. The winter time-of-use (TOU) hours will also take effect November 1, 2020.


Learn more at or view their news release by clicking here.









New Ontario Electricity Rebate

In 2017 the Government of Ontario introduced lower time-of-use electricity prices as a form of bill relief. This will be removed effective November 1, 2019, so that prices will better reflect the “true cost” of electricity.  To help offset this, the Government of Ontario has introduced a new expanded on-bill rebate.  Effective November 1, 2020, this new Ontario Electricity Rebate (OER) is set at 33.2% and will replace the previous built-in reduction and the former 8% Provincial Rebate.  The rebate applies to usage on and after November 1, 2020, and will be calculated on the basis of the pre-tax “base invoice amount.”

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Please review our FAQs by clicking here or call our office we will be happy to answer your questions. Our office hours are Monday to Friday, from 8:30 a.m. to 4:30 p.m.




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