Changes to your Bill
Have you noticed changes to the cost of electricity and the rebate that is applied to your bill?
New Electricity Rates
The Ontario Energy Board (OEB) has announced new electricity prices for households and small businesses, effective November 1, 2019 under the Regulated Price Plan (RPP). The winter time-of-use (TOU) hours will also take effect November 1, 2019.
New Ontario Electricity Rebate
In 2017 the Government of Ontario introduced lower time-of-use electricity prices as a form of bill relief. This will be removed effective November 1, 2019, so that prices will better reflect the “true cost” of electricity. To help offset this, the Government of Ontario has introduced a new expanded on-bill rebate. This new Ontario Electricity Rebate (OER) is set at 31.8% and will replace the previous built-in reduction and the former 8% Provincial Rebate. The OEB has calculated the net monthly impact of these two changes (new electricity prices and new rebate) for a typical residential customer who uses 700 kWh per month to be an increase of $1.99 per month or 1.8%, in line with the rate of inflation. This will vary depending on the customer’s electricity usage and the utility that serves them. The rebate applies to usage on and after November 1, 2019, and will be calculated on the basis of the pre-tax “base invoice amount.”
Residential, seasonal, and small business customers (general service less than 50kW) are automatically eligible for the rebate, as well as any customer who is using less than 250,000 kWh a year. No action needs to be taken by these customers.
Registered farming businesses and licensed long-term care homes (as long as they don't share an account with a hospital) are also eligible to receive the rebate. These customers can complete the self-declaration form to confirm eligibility and submit the form to Renfrew Hydro.
There are new eligibility rules for larger multi-unit complexes. Certain types of multi-unit complexes are now specifically excluded from eligibility, such as hospitals, universities, trailer parks, and hotels. These customers must complete a self-declaration form to determine their eligibility on or before January 31, 2020, otherwise they will automatically be excluded from receiving the Ontario Electricity Rebate (OER). If it is determined that a customer is no longer eligible but they have completed the self-declaration form by January 31, 2020, special transitional rules apply. The customer may receive the OER until October 31, 2020 if the self-declaration form is received by the deadline.
For more information regarding eligibility criteria and important dates, please see the updated regulation by clicking here.
Total Ontario Support Bill Message
Residential customers may see a new message on page one of their bill that shows the total amount of government support they’ve received on their current bill. This message only appears if customers are receiving other subsidies in addition to the new Ontario Electricity Rebate.
The new bill message reads “Total Ontario Support on this bill is $XX.XX.”
Please review our FAQs by clicking here or call our office we will be happy to answer your questions. Our office hours are Monday to Friday, from 8:30 a.m. to 4:30 p.m.